Unfortunately, the Gigaset telephones support only a few commands for call control and call signaling. Therefore, the following restrictions exists:
Unterstütze Aktionen: Wählen, Auflegen und Ruf annehmen.CTI only for base station: The control actions and the call signaling applies only to the base station. So you can't initiate a call for a DECT handset or monitor the DECT handsets.
Problem "outgoing call": It can not distinguish between "calling/ringback" and "connected". Therefore, the following trick is used: The call is signalized as "calling" for 10 seconds and then as "Connected", even if the called party has not yet taken off. If you ever let it ring for a maximum of just 10 seconds, the display / journaling would roughly correspond to reality.
Problem "call waiting": It can not distinguish between an incoming second call and a consultation call. And there is no information about whether a second call is answered. Therefore, in case of a waiting call or a consultation call, always a second call is signalized for 5 seconds so that at least a short indication is visible and a journal entry is created.
Furthermore, no second (waiting) call is signaled when just a outgoing call is in progress.Problem "internal call": No distinction is made between the DECT handsets. Calls are therefore displayed only as "Internal" without number.
Initiate internal call: Single-digit numbers are dialed as "internal". Example: If you dial "2", the first handset is called. (The base station is the "1".)
QuickSync: If the QuickSync software is connected to the phone, unfortunately, no other application can access the phone. The QuickSync software should therefore be closed when you use the CTI Client.
"TAPI device could not be opened"
- Test whether you can access the phone with your web browser.
- Restart the phone once.
- Another application (eg QuickSync) is blocking the Gigaset. (The Gigaset supports only one TCP connection.)
- Another CTI Client is connected to the Gigaset on another computer.